[Resolved]  Club Factory — product description and delivery

This is regarding the order with awb number of [protected].
It was placed and delivered was supposed to receive two things in that order, however i have received just one.
I did multiple attempts to chat with the customer chat and helpline numbers, no body helped. I have attached screenshot of no replies from the "support team". I keep contacting them and they say they have escalated it... After waiting for so long for their reply. Haven't yet heard from them please help
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Mar 1, 2019
Complaint marked as Resolved 
Verified Support
Jan 28, 2019
Club Factory Customer Care's response
Dear, for this issue, please contact us at [protected]@clubfactory.com, we will solve for you.
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