Club Factory — product I have returned did receive my refund no option to add bank detail

Address:

House no. 999/14, Katahribagh Neelmatha Cantt, Lucknow, Uttar Pradesh, 226002

I ordered a shoe from club factory, i ordered converse shoe but they delivered some local shoe in different color i applied for return and refund they guy camw and received the item but i didn receiv any refund and there is no option i can add my bank accounts detail, i tried contacting customer services but they are so irresponsible, they didn't provide me any solution keep saying that they will rectify the product then they will inform mw about the status but i didn't receive any response feom them after that, order ID SO[protected]. Need immediate resolution