Club Factory — product I received was completely different

Address:New Delhi, Delhi, 110059
Website:Clubfactory app

The product I received against invoice no -SO44400601 was completely different. That is no match to the product I ordered. The app is still showing that the product is being processed by the factories but it has already been delivered. So I am not getting an option of refund. I don't know if there issomething wrong about the warehouse or app. Kindly look into my problem
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