Club Factory — product is showing delivered, but it's not delivered

Address:

Hyderabad, Telangana, 500089

Very bad experience with club factory.I have ordered 2 dresses 1st time from club factory on 17 Aug'19 and my item was showing deleverd on 7th September, however I haven't received product. When I was trying to complain.it was showing I need to wait for 2 more days, hence I have waited till 9th September'19.later I have called them to ask the update..call support team diverted to chat support. When I contacted them via chat..they have shown prove of delivery, which was not accepted at all. It was not sign by me and without talking any confirmation and resulation they have closed ticket 399708.
When I have called again they have updated ticket has been close and they need to raise another ticket which will take another 3 days for resulation.their was no any update nighter any SMS in my mobile for my item on progress.
They have raised tickets but no resulation till now.
Request you to please help me resolving my issue.