Club Factory — product issue

Address:

Hyderabad, Andhra Pradesh, 500038

Hi,
M mounika kilaru and i have order a wallet on your app 2 weeks back.
And when i received it was damaged and i requested a return immediately.
Your pickup person has come home and picked it up on 26 september. And all i got was a message about return.
My problem is my amount is not yet refunded though it's more than 10days now. And i have been charged a rs.90 as pick up cost where in i returned it because it was damaged.
Despite of so many trails to reach your customer care on chat a 100 times am not getting any response.