Club Factory — product not delivered and no refund initiated yet. no contact details available

Address:

Ernakulam, Kerala, 682030

I ordered for 3 dress materials on 21 aug. Tracking number[protected]. I have been charged for inr 1214.3. I did not receive any email confirmation for the order. Expected delivery was on 10th september. On 10th september, i received an in app notification stating return accepted. I have not received or returned the product. To check the details of the order delivery, no customer care number or contact address is available. Number given in the club factory app is not working. Chat support sucks takes 1 day to respond to a query and that too refund will be initiated. Its been a month that i have not received the product or refund with no access to customer service.