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[Resolved]  Club Factory — product not delivered as per instructions

S[protected] is my product i'd. I ordered two products which was never attempted for delivery. I mentioned on the chat customer care about the alternative number to call and also then time to call before 1 pm but nothing happened and then when i called customer care a representative advised me to call delivery team. I did the same and was informed by delivery team that only merchant can re arrange to order the product again. I clearly mentioned that the two of the product in my order was costing me 583 as one i earned through flash sale for free and main product was for 583 which is costing 597 now. Why would i pay extra to get the same product which did not deliver due to the company failure. A manager refuses to log complaint and connect to his senior. This is pathetic. I am talking this to social site now
product not delivered as per instructions
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Complaint marked as Resolved Mar 4, 2019
Verified Support
Club Factory Customer Care's response Feb 01, 2019 Dear, sorry for this. As this parcel was returned, we can no long deliver the goods. For flash sale items, we have issued USD 2 as a compensation to your APP account balance. Sincerely sorry for the trouble caused by our courier.
Complaint comments  1 Comment     Updated: ShareTweet

Comments

Am Willis kitoto
I stay in alwarq at mird 3 building near laluna building
Kitoto's reply, Jan 27, 2019
I ordered for the shoes but I was not contacted on how it will be delivered. So am so much concerned whether it was approved or not because I will pay on delivery

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    Club Factory
    Customer Care Service
    Customer satisfaction rating
    21%
    Complaints
    5498
    Pending
    0
    Resolved
    1153
    Club Factory Phone
    +86 571 8689 1965
    +86 185 5739 6868
    Club Factory Address
    478 Wensan Road, Zhejiang, Hangzhou, China - 310000
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