Club Factory — product not received after payment and repeated mail with company

I have purchased some items online from club factory on 19th june 2019. I have done the payment of rs 938 for that. My order no is so[protected]. But till date i have not received. I have sent mail and called repeatedly to club factory and everytime the are telling its in custom clearance. Courier tracking is also not properly showing where the item is.
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My order No. SO[protected]. I have paid already money since 1 month Ago but my order is not yet come to me, it has on customer clearance. Give my Order In today Date. Either give me money back

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