Club Factory — product not received mens fashion casual shoes

Dear concern
I have ordered on dated 17/11/2017
With order number s07440373
But one item shoes mens fashion casual shoes are not received with rested of order. Update me the reason and if you are unable to deliver the above said item then please update when will i get my money back and how. Although restrest ofof order is very good. I like your all products so you are requested to ressolve my issue and update me as soon as possible