Club Factory — product not taken back and no refund

Address:	400101
Website:	m.clubfactory.com/product_list?categoryId=0&gclid=EAIaIQobChMIj_Cf7qXA2AIVCSQrCh07wwDgEAAYASAAEg

I had ordered for clothing and accessories and received the same on 23rd dec’17. I tried but some of them were not as per the size and expectation, hence applied for return on these items on the same day, following how to return order in the application. But the return status shows shipment in process and no notification from customer care yet. Was disappointed with the service as have spent money and it’s a waste, as good are in same condition and can be returned and money can be refined. Customer care chat says i have applied for return after 15 days which is not right, as the return application should be after 9 days of receipt of shipment. Very bad service, will never order form here.