Club Factory — product not yet delivered and status is in custom clearance

Address:

Mumbai City, Maharashtra, 400018

I had ordered from club factory. The estimated date of delivery was on 05 july 2019 but the product is not yet received or any message regarding the order is being received and the status of order is in custom clearance since 27th june 2019 now it's been more than a month. And again now status is delivered yet i have not received order. I had called the courier company in that which is named delhivery but they told that they had not got any parcel to be delivered. Please take action against it and make refund of the product or deliver the product to the assigned address. S[protected]