Club Factory — product quality is worse and services are worst

Unfortunately i ordered items from club factory. They were too disappointing. Then i returned the order for extra 300rs for shipping charges. The product has been delivered to them. And still they didn‘t even update the return status, returning money is a far-fetched dream. I so want to take a legal against them. My order no. Is so9036751. I even raised the complaint in their forum still no communication from them. There should be some regulatory body who should see to such kind of frauds. I later searched for more details and found lot of such complaints and bad reviews against the firm. Why is it still allowed to continue its‘ buisness？ wish i had checked those reviews earlier.