Club Factory — product return pickup charged

Address:

SIRI ENCLAVE, OPP AAYPPA TEMPLE, NEAR BRILLANT GRAMMER HIGH SCHOOL, GAJWEL, 502278

Sir/ madam, on[protected] i had booked a saree for rupees 273.00 with order no S[protected] and on[protected] with free shipping. the saree was not good as per my expectation, so on the same day i requested return on[protected]. they are charging pickup fee rs 90.00 when at the time of booking it was free delivery. By seeing the picture online we cannot guide the quality of the saree and after receiving it the quality was not good. i had chat with executive he told we are not worried regarding the quality of the saree.
why charge pickup charges from the customers, no online shopping charges pickup charges
i have attached the conversation with executive
i kindly request you club factory to refund full amount of rupees 273.00