Club Factory — product returns

Address:

Ahmedabad, Gujarat

My order no is SO12031397 name of menal kothari mobile no [protected] n uhh r telling that no pick up service is available I returned uhh n how i asure uhh that uhh r return the money n uhh r saying that 8 to 12 working days uh will not get the product the refund will not done so how will i do this plss reply me do something otherwise don’t mention this service of return this is not done