Club Factory — product tampered

I placed an order for two jackets and i received the package but to my surprise i didn’t get the color i chose while placing the order for both the jackets and one the jacket is already tampered and not in a wearable condition. Waste of money. Poor quality. Don’t know if the items can be replaced.
Gutted absolutely gutted… please look into the matter as i have paid a large sum of money for my products and there are a few more items yet to receive... Let me know if there's any return policy or exchange policy for the tampered product.