Club Factory — product was not received in expected delivery date

It's been more than a week my order is yet not delivered. My order number is so6474797.
I can't track my order due to no proper tracking number was provided to me.
I tried to call gati shipping center they responded like my tracking id is invalid.
My tracking id is[protected]
No message, no email regarding delay of order
So i request you to send docket no. And tracking id asap to my order.