Club Factory — products not delivered

Address:

Tropica Society, Ravet, Pune, Maharashtra, 400006

My name is Gyan Vardhan, I placed an order on 11th of August having ORDER NUMBER: SO[protected].
At the evening I receive a message that the order is delivered but I didn't receive any.

Please look into it as call your customer care several times but after minutes no one reply and call disconnected.
i also attached the screeshot of call make to your customer care number.