[Resolved]  Club Factory — products stuck under customs clearance for a very long time.

My three of the orders are stuck under customs clearance and delivery due date is also passed. I have paid huge amount. Have i got cheated or what? I have ordered lots of products from club factory and all were good in quality. But now these three items are taking too long to get delivered. I am mentioning the order numbers of three orders kindly have a look. (So[protected]
So[protected], so[protected]
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Oct 17, 2019
Complaint marked as Resolved 
Verified Support
Sep 10, 2019
Club Factory Customer Care's response
Dear,
We are sincerely sorry to inform you that the custom inspection took a little long, hence there will be a delay in delivering your order. We are continuously working with the customs department and trying hard to get the orders cleared at the earliest. We appreciate your patience in this regards and your cooperation till the time we get this issue fixed. Sorry again for the inconvenience caused.
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