Club Factory — puma flip flops/refund

Puma flipflop/applied for return and refund yet not processed by the seller and the item didnt taken by the seller for return also given estimate date was exceed still not get any responds .i want to return my order and kindly provide a information regarding refund give a refund money as soon as possible i have ordered another slipper so that i want this refund amount .please concern this.thank u