[Resolved] Club Factory — received a damaged wedding gown

matruchhaya

from Ahmedabad, Gujarat

Address:	Matruchhaya Orphanage, Indira nagar, Kheda, Gujarat, 387002
Website:	clubfactory.com

I had ordered a white colour wedding gown worth rs.2000 on club factory. I received it on 31/10/2019. Having opened the parcel i realised that it is torn from the front. The tear on the gown is quiet visible. I want to exchange the gown and get the new piece. I never expected to receive such torn piece from club factory. Therefore i need to change this wedding gown and get me another in return. Kindly advise me as to how to go about. Do the needful to do away with this problem.

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Dec 5, 2019

Complaint marked as Resolved

Verified Support

Nov 04, 2019

Club Factory Customer Care's response Dear, we are sorry for your order, according to this situation, you can apply for a return.
For non-quality related reason of return, You can raise a request to return your items with these simple steps:
1. Log into your account
2. Go to Account -> Orders -> Paid Orders ->Order Detail Page
3. Click on 'Return' against the item you wish to return
4. Fill in the details and submit a return request
After submitting a return request, you'll see the detailed instructions regarding how to courier it back to us and get the refund.