Club Factory — received a defective and damaged product

Address:	Kolkata, West Bengal, 700089
Website:	Club factory

Some products received by me is damaged or defective... I am struggling for the refund since last one month but ur customer servc executive is least interested to provide a resolution... They have told me to send the products pictures i also send that but still they are not taking any action.. Very disappointed..
Why do i suffer a loss it's not my fault... No other apps doing like what they are doing i feel very secure as other apps itself took a return of defective items and sometimes make a refund too.. They not even change the products... The product is no use of mine as it is broken damaged how careless and hopeless app.. My order no. Is so33610985