[Resolved]  Club Factory — received damaged product and not refund my money also

I placed order on 10th march in club factory (Product - black white lattice self stick beijio floor paste home decor wallpaper) (Qty-3, which is split into 3different parcels) but when i received my 1st package i received damage product so i applied for returned in the same date, and also attached damage product pictures for there reference and after that i received rest 2parcels which i returned back and after pickup done of all three parcels, club factory messaged me that-
? So[protected] sorry, your return application son[protected] has been rejected since the return parcel didn't pass the quality check. If you have any questions, please contact customer service on the app.

After that i talk to customer support they told me-
I really apologize for the inconvenience which you faced. Allow me a moment to get this checked.
Dear, sorry for inconvenience as i checked your return has been rejected because your return item failed to pass the quality check and it was refused to refund.

I asked - why refused? What was the rejection reason please explain dear

Customersupport-dear, as i checked you already apply for verify rejection kindly wait for 3 working days.

And today i chat with customer support they told me mai apki ticket i’d raise krdetihu wha kuch hoga
Ticket id - #1755493

And now they saying ki amount refund nhihoga really is that your customer support and is that how you treat your valuable customers you guys not refunded my money back and also product is taken back,
Please refund my money it’s very very disappointed with club factory, agar aisa ap krogeto koi b apse kuch b purchase nhikrega pls refund my all amount