[Resolved] Club Factory — received defective item and no process to return is working | |
I have ordered an item on 07/05/2018, i have received it on 17/05/2018 but it was defective one, i called to customer care number but they are asking for my debit card number to refund the money, how can anyone ask for your card details they are totally fake and fraud. But i am still unable to return my item, how to return it, there in no option to return an item, how can they ask for shipping charges, why we will pay shipping charges, bloody hell they are. They should pick up the returned items from home as other online sites does. This is totally worthless to shop from club factory. Was this information helpful? | |
Jun 22, 2018 Complaint marked as Resolved Club Factory customer support has been notified about the posted complaint. Verified Support May 18, 2018 Club Factory Customer Care's response Dear, We won't ask for your privacy bank details. Please do not trust the hotline number on other websites. You can find our contact number on our app as follows: Account>Call Customer Service. For return request, please send a message to our app support channel if there is a defective item sent. They'll check it and work out a solution for you. After the problem is solved, please give us a 5-star comment here. Thanks for your support. | |
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+86 571 8689 1965
+86 185 5739 6868
478 Wensan Road, Zhejiang, Hangzhou, China - 310000
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