Club Factory — received short shipment/ missing products/did not had all products which I ordered

lavanya dayal

from Noida, Uttar Pradesh

Address:	New Delhi, Delhi, 110008
Website:	m.clubfactory.com

I had ordered 4 bags and a pair of heels with the subtotal of around 3000 rs my order number is so12596692 but i have received only two bags and the heels only. It took 10 days to arrive.
Delivery date was[protected] but still i didn't receive other two bags.

The customer care service is also available on the site.

Please send my complete shipment or tell me the reason of delay or if you can't sent then send my money back.

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Club Factory customer support has been notified about the posted complaint.

Feb 09, 2018

soumay.raj.jaiswal's response treat it as most urgent

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Comments

soumay.raj.jaiswal

from Delhi, Delhi

I have been placed order no S[protected] in which 2 item were placed but cmpany have only one item so company refund me 1613 rs on dated 25.01.2017 but no refund recieved in my account for since last 15 days and i did't recieved my pending item still today.

Pramod Shindhe

from Bengaluru, Karnataka

So[protected] As we ordered 7 items in that one item is damaged and 2 items are not good
As we want refund or exchange the item as per return policy send the items to the same address but no address on the package.
No one is picking the call as given in the website... kindly revert back as early as possible...