Club Factory — refund amount

I had purchased 19 items from club factory in which most of them are large in size and very bad in quality.
I need to return & get refund for those items. I have return my order to club factory on 19th aug 2017 but still i have not refund my money. Also no customer care contact no.
I am struck now in followup for my moey.
Club factory is such a fraud company which is there to only cheat the customers...