Club Factory — refund amount has not be credited in my account

I've ordered bracelet in club factory. I've received defective bracelet (broken piece). My order id SO[protected] So i applied for return. I got that bracelet in COD Mode. The courier boy came and received the piece to be return and said that this defective piece will be sent to warehouse for checking purpose and then after 3 days I will get refund amount through courier person itself as I've already choose COD Mode for delivery.

The courier boy came on Saturday itself and got the defective item. Today is Tuesday till now I haven't received my refund amount.

Club factory is cheating me by refunding my amount in CLUB FACTORY APP. They are asking me to withdraw my amount by giving Account details and then through Club factory app the amount will be transferred to my account.

I've applied all details but withdrawal process has been failed because of system error.

The withdrawal ID is here,
4634H6tdnP3EFB6YvbSz1B8YL
4629Kgtfl1HaTbagSrRE9o4fG
4638UUETX6JI6O5G79r7O32Lq

Pls rectify my problem. I want my refund amount as soon as possible that is within 2 days I want my amount.

Already they have not included delivery amount 40 rupees in refunded amount. It's not my mistake to get defective item. It's their mistake only by sending defective item to me. So pls include delivery amount also in refunded amount that is 242 rupees.