Club Factory — refund for the return product

Address:Mumbai City, Maharashtra, 400079
Website:club factory app

I had ordered two tops through club factory app and the size sent was improper so i had returned the products through your courier service during first week of aug and the person did not give me any return slip and till date i have not received the refund.
I do not have any tracking details due to the bug in your app everything has got deleted.
There is no help provided by club factory customer support and they can easily track my details with registered mobile number and address however they are not extending help. I will be the last person to shop from club factory but definitely i want my money to be refunded and the amount is for 1760/-.
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Club Factory customer support has been notified about the posted complaint.
Sep 19, 2018
Updated by ipshita_ban
I had ordered two tops through Club factory app and the size sent was improper so I had returned the products through your courier service during first week of Aug and the person did not give me any return slip and till date I have not received the refund.
I do not have any tracking details due to the bug in your app everything has got deleted.
There is no help provided by club factory customer support and they can easily track my details with registered mobile number and address however they are not extending help. I will be the last person to shop from club factory but definitely I want my money to be refunded and the amount is for 1760/-.
Complaint comments 

Comments

Hello
My order number (club factory)is 201809081455310912418.i m unable to track my order as i made payment as a guest.kindly help me to get details of my order.as they ddnt give any customer care number .
Hi I am unable to cancel my order.Please cancel my order SO45515591. I did ordered directly without logging in and now if I want to see my orders there is no link provided in email as well.I created my account with the same email id.But Orders are not shown in my account.Pls assist

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    Club Factory Phone
    +86 571 8689 1965
    +86 185 5739 6868
    Club Factory Address
    478 Wensan Road, Zhejiang, Hangzhou, China - 310000
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