Club Factory — refund is pending since one month and no response

Bought on cod products on 4th july and raised return request on 4th itself as the product was not up to the mark, the product was picked on 5th july but there was no message nor any mail confirmation about the same.. After contacting the customer care they informed that the product needs to b there in the warehouse and only after proper verification the amount will be refunded... I was continuously following up with customer care dept but no use after 25 days i saw that the app is having a balance of 20.44 (Which is less) which was in usd... There was an option to transfer the amount to my bank account.. I did that but again the app shows no balance but the amount was not reflecting in my account and also no message no mail confirmation about the same also the customer care number - ‭[protected]‬ seems a vague as the call is continuously getting cancelled. Requesting you to please help me get the entire refund of 1505.00 which was paid as cod.