Club Factory — refund not initiated

Website:

www.clubfactory.com/home.html?from=google&gclid=EAIaIQobChMIwqPk0rOW3AIV2DUrCh2neAxOEAAYASAAEgJo

Hi,
My order number is SO23973694. I ordered 8 products from club factory almost one and half month ago after 7 days I applied for the refund for 5 products. I courier the products to their mahipalpur address. Now the drama begins. I called their customer care executive. he told me once they will receive the returned products the products will go to China after that they will initiate my refund. The process will take 8-15 days. after 15 days I had a chat with their customer care executive they told me that they received the products but due to some technical issues, the refund will take 8-15 days. Now I again called they told me they don't have my order status. I can get the info only through chat.
Now the interesting fact they have issues with chats. You cant open the chat page until the person from their side drop a message to you. They have different different clubs every time you do a message for your status they will ask all the details again and again and try to manipulate you but not process your refund. Finally, I didn't get my refund and I also don't have the products.