Club Factory — refund not initiated even after requesting for 10-12 times

I have ordered a product worth rs. 891 from club factory on 2nd oct, 2019 which was supposed to be delivered by 10th oct, today is 30th nov. Still i haven't received the order. I connected with customer support they told me to wait for 2-3 times each time i connected with them. Finally i told them to initiate refund as i lost hope of getting the order delivered after waiting for 45 days. I have been asking them to initiate refund from last 2 weeks. But they're giving reasons that they can't cancel the order as it is shipped and asking me to wait for 2-3 days everytime.

I want my money back.