Club Factory — refund not initiating the club factory

I have ordered a jewelry 7items set from club factory on feb 2 and i got that item on feb 6, when i open that parcel the item was only 4-5 items are there in that to damage piece then only i applied for return request the next the delivery boy has come and taken.. After few days they rejected the refund... There are taking a time and making us fool... Till now they didn't refund my money after i talked... Please help me to get my refund back soon... I only have this hope

Order i'd number:- so[protected]