Club Factory — refund not processed despite order cancellation.

Address:

Kolkata, West Bengal, 700025

Order no - 201808081332169445345

Paytm transaction no - [protected]

Order date - 8th august 2018

On 8th august 2018, i placed an order for a pair of women's sports shoes using the club factory mobile app. The order has been cancelled (Not by me but from club factory's end), but the sum amount of rs.1655 has not been refunded.

I have contacted the customer service center over phone, but the problem has not been resolved yet.

Request immediate attention to this complaint. I may be contacted at [protected]@gmail.com for any clarification required.

I have attached a screenshot of proof of payment for reference.