Club Factory — refund not received and fraud

I had placed an order in july 2019. Some of the products were delivered and some were showing out of stock and they said they will refund my amount.
So they refunded $20.92 in my club factory account and then they themselves transferred it to their own account and it is showing withdrawal success. I had not withdrawn that amount. When i asked to which account is this money transferred they are giving me some random account which doesnt even belong to me. I have been chasing them to get this refunded from past 5 months and customer care have not been able to solve my issue. They are simply saying its been refunded and close my ticket. This is a complete fraud where club factory has withdrawn the money and kept it for themselves without crediting in my account. Order # so[protected]