Club Factory — refund not received for order number: so12056941

Hi all,

Refund initiated date:[protected]
Refund id: sor[protected]
Order number: so12056941

This is regarding the refund of rs.2006.56 which was initiated on 23rd jan 2018 but not received yet.

I have ordered a jacket and earrings on 21st jan 2018 and paid the cash through debit card but the order was cancelled with the 'refund reason' missing status.

Also, i was requested to contact paytm customer service[protected] for refund details with the paytm transaction id: [protected] which i did but could not find any help as there was no query mentioned related to this so that i can contact a paytm executive.

Not sure why i had to contact paytm customer service when i made the payment through icici debit card!

@club factory please look into this asap otherwise i have to file a complaint.

Thanks,
Fareed.