Club Factory — refund of rs.925.24 not initiated

Address:	Bangalore, Karnataka, 560095
Website:	www.clubfactory.com/home.html

My order on Club Factory was cancelled by the merchant due to unavailability of the product, the refund for which has still not been initiated.
Order:
SO46295787

The order was cancelled by the merchant on 18th Sept, and club factory ensures a refund within 3 days, but I don't see any work being done here.

The cancellation mail asks customers to chat with their support team for queries on their mobile app. I tried, but no one replies from the other side. Refer screenshots attached.