[Resolved] Club Factory — refund pending

shopaholictillidie

from Mumbai, Maharashtra

Address:

411048

I had placed an order for a handbag (Order no. So[protected] on january 31, 2018. The estimated delivery date was february 18. I have already paid for the product online.

It has been over a month, and i still haven't received it!!!

I was told i will be getting a refund. Haven't received that either.

There's been no intimation or update from the website.

This has, by far, been the worst experience i've had with an e-commerce website.

Very poor service!!

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Apr 26, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Mar 14, 2018

Club Factory Customer Care's response Dear, we are so sorry for this issue. The items in your order are all out of stock, though we have tried our best to restock them. Thus, we have to cancel the order for you. Since you ordered as a guest, we are unable to inform you about the cancellation on our app. And the related refund has been done to your original payment method. Normally you will receive it in 8-20 days. Sorry again for the trouble. You are more than welcome to place a new order with similar items with us. Thanks for your understanding.
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