Club Factory — refund related

I placed a return request for a product and then the chat team told me that pick uo service is not available in my city so i couriered it by myself on the address provided on the app.. Which was a wrong address and my parcel came back. My 100 rupees got wasted there and now again m trying to place return and its saying that 90 more will be deducted from my refund and the address provided on the app has also changed like seriously.. And the chat team is a waste and of no use... Now i want a free pickup or refund of my 100 rupee or i will file a suit against club factory. I want it be resolved a soon as possible.