[Resolved]  Club Factory — refund reluctance of the company

My total redundable amount was rs 334 out of which i recieved only rs 125. The costomer care executives are not helping at all. Everyone is repeating the same thing again and again that i have used the remaining amount to make payment for another order. But the truth is that i had made the payment for that order far before i had asked for the refund. Then how can i make payment from the money that i didn't have?
*the conclusion is that club factory is not returning my money back*