Club Factory — refund request not completed, cheated

Website:

Club Factory

I had placed an order on thin online shopping site. I received those products on time, but the product was totally different from the picture. I didn't like those products. Whatever I sent a return request to the, they accept my request and my pick-up was done by their courier partner. They sent me a text after few days that they received my products and refund would be done in few days. after that they sent me another refund text and said that my refund had been done by them but it's pending because of bank and it depends on bank, but it would be completed by 5-7 days. They sent me the text on 08/08/2018 but today is 31.08.2018 and I don't receive any refund in my bank from club factory.
It's totally fake and their service is totally worst. There's no customer acre service also.