[Resolved] Club Factory — refund withdrawn from wallet automatically

[Resolved] Club Factory — refund withdrawn from wallet automatically

R ruchi8992 from Chennai, Tamil Nadu

I bought 4 products from club factory and returned the same because it was really of very poor quality. They charged me for the return but still i returned those products since it was such that it cannot be used. The refund came to my wallet and was withdrawn by itself on the same day and almost in an hour before i could even check my club factory wallet. I have been continuously complaining about this to the customer service and they are just giving timelines to me but there is no solution to it in more than 15 days time. And i cannot find any refund in my account for the same. And only get apologies from the customer service. Really tired of following up in every 4-5 days. Was this information helpful? No (0) Yes (0)
Mar 23, 2019 Complaint marked as Resolved Verified Support Feb 18, 2019 Club Factory Customer Care's response Dear, our employees have no access to withdraw money from customer's wallet. If you think your account was stolen, please change password. Feb 28, 2019 Updated by ruchi8992 So basically you are trying to say my account was hacked and money was withdrawn. So your security levels are so weak that anyone can breach it. And just to get the information out that who had stolen the money you took 1 month. Dear all please be careful before placing any order. Your security details are not at all safe with this fake company. And note that product quality is pathetic. And here the amount is stolen and the company is blaming the customer for the same. When the customer is raising consumer complaint and following up since a month, there is hardly any response from the customer service side and the company is blaming the customer. You even have the guts to reply is such a way. And show that you are not at fault from your end. Hats off! Mar 23, 2019 Updated by ruchi8992 This complaint is not yet resolved and i haven't received my money back. Your accounts are being hacked and you are not doing anything about it. And enjoying customer's money. The most unreliable and poor quality application.
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Comments

Nawal Kishor Mandal

from Mumbai, Maharashtra

I m not interested in your product but im mistek book

Nawal Kishor Mandal's reply, Feb 14, 2019

Electronic 1pcs

Bhawna makkar

from Gurgaon, Haryana

Dear authority,
I placed order on 07 JAN 2019
My order no : SO82910520
Refund id : SOR[protected]
I have received my parcel on 08 JAN 2019 and i have returned it also.
I have received msg of my refund but still refund is not credited in my account, so please refund my amount asap...

Want my refund money as soon as possible.