Club Factory — refunding issues

Address:	605014
Website:	[email protected]

I am not at all satisfied by the service of club factory. I have ordered an issue with order number "so66754898"and cancelled it but the money has not yet been refunded.in the app it is saying that it has been saying it is refunded but no money has come to my account. Another issue is i ordered an item with order number "so68179657", and after some days they themself has canceled it but money not yet refunded.
I would like the authorities to consider my issue as soon as possible.