Club Factory — regarding cashback money

Address:	737126
Website:	Club factory

My order s[protected]Which i had paid in advance) wasnt delivered on given date and was cancelled itself and again i have order same with the help of customer service on club factory but again it got cancelled. I have asked many times regarding cashback amount on club factory customer care but now they are not responding. I have been waited for the cashback amount and more than 1 month passed still i didn't get my money back. Kindly let me get back cash soon so that i can purchase other item.