Club Factory — Regarding order no: SO[protected] refund reference number: SOR[protected]

Please note that I have ordered some items on 01/07/2020 from your website out of which one of the items got cancelled automatically as there is a restriction from the Indian government. After that on 14 th of July 2020 have received one massage that the order got cancelled automatically and money will be refunded within 7-10 working days. Still now have not received the refund in my original payment mode.
I have complained enormous time through your app but haven't received any response.