Club Factory — regarding the order

I have ordered a dress on 20th of august but didn't received my order even after 1month. My order no. Is so[protected]. I am not even getting any help from customer care executive also. They always asked me to wait for 2 or 3 days but didn't give me any proper date or location. I must say this is the wrost service i had ever seen. Please either handover me my order or refund my money.