Club Factory — Requesting for refund

Your package of SO[protected] has been canceled because of Not shipped in time, order has been automatically cancelled by the system.. You can contact customer support for help if needed.
Your package of SO[protected] has been canceled because of Not shipped in time, order has been automatically cancelled by the system.. You can contact customer support for help if needed.

These were my two orders I received these messages today that my orders are cancelled but I already did the online payment now I want my money back
Please let me know how will I receive it and when