Club Factory — return amount not received

These sites shall be banned as this doesnt refund the money for return.
Firstly the site is worse for ordering as it provides real cheap quality stuff. I returned the goods, and as per the policy it was expected that the amount will be credited in my club factory account in 3 days, however it took 16 days for return. Then later as per the policy that the amount will be refunded by 5-10 days to my bank account. However its been more than 3 weeks and amount has not refunded.
The support is really poor and no on providing proper update on when the amount will be returned. On following always they mention 3-5 days.

It seems to be fake.
Order - so32132221