[Resolved]  Club Factory — return option disabled in app

I have ordered a pain less hair remover for women from this app. The product description said it is a rechargeable product but the product which i received is a battery one and also it is not working when i used batteries (Damaged). I wanted to return the product but the return option got disabled.

My order number: so[protected]

Product - flawless finishing touch kriyaa painless hair remover for women