Club Factory — return rejected and money not refunded

I have placed return request son[protected] for order so[protected] as the colour specified doesn't match with the product received. But it has been rejected by seller shaaru fab with reason as 'wrong product'. I have applied for arbitration and again it was rejected with reason as 'your return doesn't match the product'. But i have returned the correct product (As in image attached in request). I had send mail to their customer care several times but didn't get any reply from them. Its been a month that i am behind this return process. I cannot settle for zero amount and want my money back.