| Address: | Pune, Maharashtra |
| Website: | clubfactory.com |
I have placed to order and got it delivered on 21st Aug 2018. On receiving the products i realized they have been delivered in wrong size. Quoted below is my series of issues so far faced with Club Factory. Worst shopping experience ever!
1) I ordered footwear size UK5. apparently they sent USA 5. and state its my fault. Their website offers option of only UK/India how exactly i would know they would take it for US5 is beyond my imagination.
2) I placed return request on 28th Aug 2018. They apparently do not have a system where you get any kind of mail or sms confirmation on any kind of transaction - again i do not know how this works
3) I am being charged 90 rs for the return for no fault f mine.
4) You cannot place the return on website. can do it only through app which is extremely tedious to understand.
6) call center number: If you are lucky you can get connected after about at least 12 to 15 attempts. - mine got connected after couple of days
7) They have some funny thing called chat customer service which is apparently answered half the times by auto responses given by a robot!
8) Have been spending too much time chatting over same concern with obviously no resolution. I informed this Cust care guy on Thursday that my office would be closed on Sat sun so pick needs to happen on time, he assured me it would f not they would arrange pick up from my home. Its next wednesday getting over now, with no signs of pickup yet. and obviously since there is absolutely no sms or mail confirmation that they give, you are left to rely on their word.
9) Calling the customer care did not help either: spoke to a lady, she made me repeat the concern 3 times, then kept me on hold for aby 7 to 9 mins.. came back online and in almost no english that she could speak.. asked me for the concern YET AGAIN!
10) i ahve finally been able to talk to some sensible person who has asked for more 5 days to arrange for pickup. Again, this time i asked for mail or sms confirmation, they flatly deny the same.
Was this information helpful?
Post your Comment