[Resolved]  Club Factory — returning an item for a refund

Apr 22, 2018

Club Factory Customer Care's response Dear, so sorry for the size issue, you may return all items sold by Club Factory within 9 days of delivery for a refund, as long as it is unused and in a good condition.
*Notice: Underwear and Swimwear are not allowed to be returned.

How to return
For non-quality related reason of return, You can raise a request to return your items with these simple steps:
1. Log into your account
2. Go to Account -> Orders -> Paid Orders ->Order Detail Page
3. Click on 'Return' against the item you wish to return
4. Fill in the details and submit a return request
After submitting a return request, you'll see the detailed instructions regarding how to courier it back to us and get the refund.

*You are responsible for return shipping fees, and you need to return it by courier. All merchandise must be unworn and in the same condition as it was received, and must be returned in the original packaging.

For quality related reason of return, like defective/wrong/damaged product received, please contact support center.
Here is the return address:
Contact Name: Chen Jie
Address: 5th Floor, 239 Jingyu Road, Yuhang District, Hangzhou, Zhejiang, China
Post code: 311100
Tel:[protected]
Once we receive it,  the refund will be made in 3-5 days. And normally it will be back to your original account in 8-15 days. Thank you for your patience. Please try re-star 5. Thanks.